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Shipments and returns

Your pack shipment

Packages are usually sent within 2 days of receipt of payment, and are subject to a delivery followed with signature. Whatever the means of delivery chosen, we provide the buyer with a tracking number to track the progress of the delivery online.

Shipping costs include packing and transportation. These depend on the total weight of your order. We invite you to group your purchases in one order. It is impossible to group orders placed separately in one shipment. The shipping costs are then calculated for each order. The parcel will be transported at your own risk, even if we take the necessary care to package our products.

Transport insurance is optional. It covers all the expenses incurred by the buyer (products + transport). If the buyer chooses not to subscribe, he can claim only a lump sum refund depending on the selected carrier.